Business Operations Manager (Vice-President) - Auto Finance

Role summary

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This Vice-President role supports business operations for J.P. Morgan’s Auto Finance activities in the Philippines. Responsibilities typically include managing operational processes, monitoring performance and controls, improving workflows, coordinating with business and technology teams, handling escalations, and ensuring compliance with policies and regulations. Candidates are expected to have several years of experience in financial services operations, consumer or auto lending, process management, or a related field. Strong leadership, analytical, communication, stakeholder-management, and problem-solving skills are important. The successful candidate should be comfortable working across regional teams, managing competing priorities, identifying operational risks, and delivering process improvements in a controlled and customer-focused environment.

About the employer

J.P. Morgan Chase & Co. is one of the world’s largest and most diversified financial services companies. Headquartered in the United States, it serves consumers, businesses, institutional investors, governments, and high-net-worth individuals through businesses covering consumer banking, commercial banking, investment banking, asset management, payments, and markets. The company has a significant presence in the Philippines, particularly in Manila, where teams support global operations, technology, finance, risk, customer service, and business-processing activities. J.P. Morgan is known for its structured career development, international working environment, professional training, and emphasis on risk management and operational controls. Employees commonly work with colleagues across Asia-Pacific and other regions, making adaptability, collaboration, and strong communication valuable qualities. Compensation generally includes base pay, performance-related incentives, health benefits, and other employee programs, although packages vary by role and level.