Servicing Travel Advisor Lead

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Servicing Travel Advisor Lead supports customers with travel bookings, itinerary changes, ticketing, and related service requests while guiding a team of travel advisors. Requirements typically include several years of travel servicing or contact-center experience, strong knowledge of airline reservations and global distribution systems, excellent spoken and written English, and the ability to resolve complex customer issues. The successful candidate is expected to coach colleagues, monitor service quality, meet productivity and customer satisfaction targets, follow security and compliance procedures, and remain calm under pressure. Flexibility for shifting schedules, weekends, and holidays is likely, as the role supports international customers.

About the employer

JPMorganChase is a leading global financial services company serving consumers, businesses, institutional clients, and governments. Its businesses include consumer and commercial banking, payments, markets, asset management, and private banking. The firm operates in many countries and combines large-scale financial expertise with technology, data, and customer service capabilities. In the Philippines, JPMorganChase has major operations and service centers, particularly in Metro Manila, supporting global banking, payments, technology, risk, and customer-service activities. Employees generally work in an international environment with structured training, performance standards, and opportunities to move across functions. The company emphasizes integrity, client service, teamwork, inclusion, operational control, and responsible business practices. Compensation and benefits vary by role, experience, shift requirements, and employment arrangement.