Account Specialist II - Lease to Loan Call Center Offshore (Consumer & Community Banking)

Role summary

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This role supports lease-to-loan customers through inbound and outbound calls, handling account questions, payment concerns, loan conversions, documentation, and service requests. Requirements typically include a college degree or relevant experience, strong English communication skills, customer-service experience, basic financial knowledge, computer proficiency, and willingness to work shifting schedules, including evenings or weekends. The successful candidate is expected to communicate clearly, protect customer information, follow procedures and regulatory requirements, investigate issues accurately, meet service and productivity targets, and provide a professional customer experience. Experience in banking, lending, collections, or a contact-center environment is advantageous.

About the employer

JPMorgan Chase & Co. is a leading global financial-services firm headquartered in the United States. Through businesses covering consumer banking, commercial banking, investment banking, asset management, and payments, it serves individuals, businesses, institutions, and governments worldwide. The company operates in many countries and employs a large workforce in the Philippines, where teams support customer service, operations, technology, risk, finance, and global banking activities. JPMorgan Chase is known for investing in technology, employee development, risk controls, and large-scale financial infrastructure. Its Consumer & Community Banking division provides deposit accounts, cards, home lending, auto finance, and other services to personal and small-business customers. Employees generally work in structured, regulated environments with defined performance standards, training programs, and opportunities to move into other banking, operations, technology, or management roles.