Account Specialist IV Mortgage

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

This role supports mortgage servicing operations, including reviewing loan information, processing transactions, resolving account issues, maintaining accurate records, and responding to internal or customer inquiries. Requirements typically include a bachelor’s degree or equivalent experience, mortgage or financial-services knowledge, strong attention to detail, computer proficiency, and clear written and verbal communication. Experience with loan servicing, quality control, documentation, or process improvement is advantageous. Candidates are expected to work accurately within deadlines, follow regulatory and company procedures, protect confidential customer information, investigate discrepancies, and collaborate effectively with colleagues and other teams. The position may require rotational shifts, including night work, depending on business needs.

About the employer

JPMorgan Chase & Co. is a leading global financial-services firm serving consumers, businesses, institutional clients, and governments. Its businesses include consumer and community banking, commercial banking, investment banking, asset management, payments, and mortgage-related services. The company operates in numerous countries and employs a large workforce in technology, operations, customer service, risk, finance, and professional support roles. In the Philippines, JPMorgan Chase has major operations in Metro Manila and Cebu, supporting global processes across banking, technology, analytics, and financial operations. The company generally emphasizes client service, operational control, ethical conduct, teamwork, inclusion, and continuous improvement. Benefits and working arrangements vary by position, location, and employment level, so candidates should confirm current details in the official job posting.