International Consumer Banking - Workforce Analyst (Cebu)

Role summary

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The Workforce Analyst supports International Consumer Banking by forecasting workload, analyzing staffing needs, preparing schedules, monitoring service levels and productivity, and providing operational insights to management. Requirements typically include a bachelor’s degree, experience in workforce management, reporting, operations or analytics, and strong Excel skills. Familiarity with workforce-management platforms, data visualization tools and contact-center metrics is advantageous. The candidate is expected to work accurately with large datasets, identify trends, communicate findings clearly and collaborate with operations, technology and leadership teams. Flexibility may be required for shifting schedules, reporting deadlines and international business hours. Strong organization, problem-solving ability and attention to detail are essential.

About the employer

JPMorgan Chase & Co. is one of the world’s largest financial services companies, serving consumers, businesses, institutions and governments in more than 100 countries. Its businesses include consumer and community banking, commercial banking, corporate and investment banking, asset and wealth management, and payments. The firm combines a global branch and digital banking network with extensive technology, data and financial expertise. In the Philippines, JPMorgan Chase operates major service and technology centers, including locations in Manila and Cebu. These teams support international banking operations through customer service, transaction processing, analytics, risk management, technology and business operations. The company is known for structured career development, large-scale operations and opportunities to work with global stakeholders, although roles may involve demanding performance targets, regulated processes and shifting schedules.