Payment Lifecycle Analyst - Investigations

Role summary

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The Payment Lifecycle Analyst – Investigations supports the review and resolution of payment exceptions, failed transactions, investigations, and client or correspondent-bank queries. Requirements typically include a bachelor’s degree or equivalent experience, strong analytical and problem-solving skills, attention to detail, good written and verbal communication, and proficiency with Microsoft Office or similar systems. Experience in banking operations, payments, reconciliations, investigations, or transaction processing is advantageous. The candidate is expected to manage cases accurately within service-level agreements, research transaction records, identify root causes, maintain clear documentation, protect confidential information, and work effectively with internal teams and external stakeholders. Flexibility for shifting schedules and experience in a controlled, regulated environment may also be required.

About the employer

JPMorgan Chase & Co. is a leading global financial services firm headquartered in the United States. It provides investment banking, commercial banking, consumer and community banking, asset management, payments, and other financial services to individuals, businesses, institutions, and governments. The company operates in many countries and employs a large international workforce across technology, operations, finance, risk, customer service, and banking functions. Its Philippines operations support global businesses through offices and service centers, including work in payments processing, analytics, technology, and middle- and back-office operations. Employees typically work in structured, highly regulated environments where accuracy, confidentiality, risk awareness, teamwork, and client service are important. JPMorgan Chase also emphasizes professional development, internal mobility, diversity, and the use of technology to improve financial services.