The Senior Design Researcher will lead customer and stakeholder research supporting ANZ’s Business and Private Banking teams. Requirements typically include substantial experience in UX, service or design research; strong skills in qualitative and quantitative research methods; the ability to plan interviews, usability testing and fieldwork; and confidence translating insights into practical product and service improvements. The role requires collaboration with designers, product managers, bankers and senior stakeholders. Candidates are expected to communicate clearly, influence decisions with evidence, manage multiple research initiatives and demonstrate a strong understanding of customer-centred design, business needs and ethical research practices. Experience in financial services, complex digital products or servicing business customers would be advantageous.
ANZ, or Australia and New Zealand Banking Group, is one of Australia’s major financial institutions, serving retail, business, institutional and private banking customers. Headquartered in Melbourne, the bank operates across Australia, New Zealand and selected international markets. Its services include everyday banking, home lending, business finance, wealth management, institutional banking and digital financial solutions. ANZ employs people across technology, customer service, risk, operations, product development and corporate functions. The bank has been investing in digital transformation and customer-centred design to improve how individuals and businesses manage their finances. This role sits within an environment where research and design insights can influence banking journeys, service models and digital experiences for business owners and private clients. ANZ generally promotes collaboration, inclusion, flexible working and professional development, although conditions depend on the team and employment arrangement.
Australia offers strong opportunities in banking, technology, healthcare, engineering, education, construction, professional services and skilled trades, with Melbourne and Sydney major employment centres. The culture is generally informal, direct and multicultural, with emphasis on work-life balance, punctuality and personal responsibility. Lifestyle varies from vibrant city living to coastal communities and regional areas, with beaches, national parks, sport and outdoor recreation widely accessible. Melbourne is known for public transport, arts, restaurants and a cooler climate, though housing costs can be significant. Skilled overseas professionals may explore employer-sponsored visas, the Skilled Independent visa, state-nominated pathways or temporary graduate options, depending on occupation, qualifications and eligibility. Relocation usually involves securing work rights, health insurance, accommodation, tax registration and an Australian bank account. Visa rules change, so applicants should check the official Department of Home Affairs website before making plans.
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