Everyday Banking Consultant

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Everyday Banking Consultant helps customers with everyday banking needs, including account enquiries, transactions, digital banking, payments, lending referrals and product information. Requirements typically include customer service or retail experience, strong communication skills, confidence using technology, attention to detail and the ability to meet regulatory and compliance standards. The successful candidate is expected to create positive customer experiences, identify suitable solutions, support customers across digital and in-person channels, work effectively within a team and contribute to sales and service goals. Banking experience is useful but not always essential, as ANZ generally provides role-specific training.

About the employer

ANZ is one of Australia’s major banking groups, serving personal, business and institutional customers across Australia, New Zealand and selected international markets. The bank provides transaction accounts, home and personal lending, credit cards, savings and investment products, business banking, institutional banking and wealth services. ANZ has a large branch and digital network and continues to invest in technology, customer service and simpler banking experiences. Its employees work in customer-facing, operational, technology, risk, finance and corporate roles. The organisation places emphasis on responsible banking, inclusion, professional development and helping customers manage their financial wellbeing. As a large regulated financial institution, ANZ employees are expected to act ethically, protect customer information, follow compliance procedures and deliver consistent service.