The Fraud Scam Prevention Specialist helps protect ANZ customers from scams and fraudulent activity. Requirements typically include experience in fraud prevention, scam investigations, banking operations, customer service, risk assessment or financial crime; strong analytical, communication and problem-solving skills; and confidence using case-management and banking systems. The successful candidate is expected to review alerts and transactions, identify suspicious behaviour, investigate cases, contact or support affected customers, document decisions accurately and follow regulatory, privacy and bank procedures. The role also requires sound judgement, empathy, attention to detail and the ability to work effectively in a fast-paced team environment. Knowledge of Australian scams, payments, AML obligations and fraud controls is advantageous.
ANZ Group Holdings Limited is one of Australia's major banking groups, providing retail, business, commercial and institutional banking services across Australia and New Zealand, with selected international operations. The bank offers transaction accounts, home and personal lending, credit cards, payments, deposits, investment services and specialist financial solutions for businesses and institutions. ANZ employs a large workforce across branches, contact centres, technology, operations, risk, finance and corporate functions. Its work increasingly focuses on digital banking, customer protection, responsible lending, financial crime prevention and secure payments. Melbourne is a significant corporate and operational centre for ANZ. The organisation generally promotes collaboration, inclusion, customer-focused decision-making and professional development, while employees in fraud and scam prevention roles contribute directly to protecting customers and maintaining trust in the financial system.
Australia offers opportunities in banking, technology, healthcare, engineering, construction, education, logistics, tourism and skilled trades. Melbourne is a major employment centre with strong finance, professional-services and technology sectors. Australian workplace culture is generally practical, direct, collaborative and respectful of work-life balance, although major cities can be expensive. Lifestyle options include beaches, national parks, sport, multicultural food and outdoor activities; public transport is good in Melbourne and Sydney, while regional areas may require a car. Skilled migrants commonly use employer-sponsored visas, the Skilled Independent or State Nominated pathways, and temporary skilled visas, subject to occupation lists, qualifications, English ability and age requirements. Employer sponsorship may be available for eligible roles, but candidates should confirm current rules with the Department of Home Affairs. Plan for rental bonds, healthcare arrangements, tax, superannuation and relocation costs before moving.
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