FRONT OFFICE AGENT

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Front Office Agent welcomes guests, manages check-in and check-out, handles reservations and payments, provides information about hotel services and local attractions, and responds professionally to requests or complaints. Candidates are generally expected to have customer-service or hotel experience, good communication skills, a professional appearance, and confidence using reception or reservation systems. Spanish and English are usually important for this position; additional languages are an advantage. Flexibility to work rotating shifts, weekends, and public holidays is expected. A friendly attitude, accuracy, teamwork, and the ability to remain calm during busy periods are essential.

About the employer

Meliá Hotels International is one of Spain’s largest hotel groups and a major international hospitality company. Founded in Mallorca, the group operates hotels and resorts across Spain and numerous destinations worldwide under brands including Meliá, ME by Meliá, Paradisus, INNSiDE, Sol, and Zel. Its properties cover leisure resorts, city hotels, premium accommodation, and business travel. Meliá places strong emphasis on guest experience, service quality, sustainability, and career development. Employees typically work in multicultural teams and may benefit from training, internal mobility, and hotel-stay discounts. The Sol Puerto de la Cruz hotel is located in Tenerife, a popular year-round destination known for its resort tourism, volcanic landscapes, and international visitors.

Working in Spain Islands

Spain’s islands offer many opportunities in hotels, restaurants, tourism, retail, transport, and leisure, with the Canary Islands particularly active throughout the year. Tenerife, Gran Canaria, Lanzarote, Fuerteventura, Mallorca, Ibiza, and Menorca attract international workers, although seasonal demand can affect contracts and housing costs. Island culture combines Spanish traditions with relaxed coastal living, local festivals, outdoor activities, and strong food communities. Tenerife offers beaches, hiking, mild weather, and relatively good public transport, but rents in popular areas can be high. EU, EEA, and Swiss citizens can work with registration and a social security number. Non-EU applicants normally need an employer-sponsored work permit before starting employment. New arrivals should arrange accommodation, obtain the required local registration, and check tax, healthcare, and residency rules before relocating.