Amazon’s IT Support Engineer role typically involves providing hands-on technical support for employees, office systems, end-user devices, networks, applications and infrastructure. Candidates are generally expected to have experience troubleshooting hardware, software and connectivity issues, administering Windows or Linux environments, managing user accounts and resolving incidents through ticketing systems. Strong customer service, communication and problem-solving skills are essential, along with the ability to prioritise work in a busy environment. The role may require participation in projects, documentation, equipment deployment and occasional out-of-hours support. Familiarity with Microsoft 365, Active Directory, networking, scripting and ITIL practices is advantageous. Amazon expects engineers to work independently, protect information securely and continually improve support processes.
Amazon is a global technology and e-commerce company founded in 1994 and headquartered in Seattle. It operates online retail marketplaces, fulfilment centres, logistics services, advertising platforms, digital media products and Amazon Web Services, one of the world’s leading cloud-computing providers. The company employs people across the United Kingdom in corporate offices, technology teams, warehouses, delivery operations and customer service. Amazon is known for its customer-focused culture, rapid innovation and leadership principles, including ownership, high standards and continuous improvement. Employees often work in fast-moving, data-driven environments and may have access to training, career-development programmes, employee discounts, pension contributions and other benefits, depending on location and role.
The United Kingdom offers strong opportunities in technology, cloud services, cybersecurity, retail, finance, healthcare and professional services. London has the largest technology market, while Manchester, Edinburgh, Bristol, Birmingham, Cambridge and Glasgow also provide substantial employment. British workplace culture is generally professional, punctual and relatively informal, with emphasis on communication, teamwork and work-life balance. Lifestyle varies from busy city living to quieter coastal and rural communities, with reliable public transport and extensive cultural activities. Salaries are commonly quoted annually, and rent and living costs are highest in London and the southeast. Irish citizens can work without a visa. Most other nationals need appropriate permission, such as a Skilled Worker visa, usually requiring an eligible sponsored job and meeting salary and English-language requirements. Applicants should check current UK immigration rules before relocating.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...