Business Banking Service Manager (12 months contract)– Emerging Business Customer Service Unit

Job Description

This 12-month contract role supports emerging business customers by handling service requests, account-related enquiries, transactions, documentation and issue resolution. The position typically requires a diploma or degree, preferably in banking, finance, business or a related field, together with experience in business banking, customer service or branch operations. Candidates should be familiar with banking products, account processes, regulatory requirements and service standards. Strong communication, organisation, problem-solving and customer relationship skills are expected. The successful candidate should be comfortable managing multiple cases, working with internal teams, identifying customer needs and delivering accurate, timely solutions while maintaining compliance and confidentiality.

Company Info

OCBC Bank is one of Southeast Asia’s largest financial institutions and Singapore’s longest-established bank. Founded in 1932, it provides retail, business, commercial and corporate banking, wealth management, insurance and investment services. The bank operates across Singapore and key markets including Malaysia, Indonesia, Greater China and other international locations. OCBC serves individuals, small and medium-sized enterprises, large corporations and institutional clients through branches, digital platforms and specialist teams. It is recognised for its strong regional presence, broad financial product range and continued investment in digital banking and technology. The organisation promotes customer-focused service, responsible banking, collaboration and professional development. Employees generally work in a structured, regulated environment where accuracy, risk awareness and effective stakeholder management are important.

Destination Guide

Singapore offers strong opportunities in banking, finance, technology, logistics, healthcare, professional services and multinational companies. Business and financial services are concentrated in the Central Business District, Marina Bay, Raffles Place and nearby areas, while technology and operations roles are spread across the island. The culture is multicultural, orderly and fast-paced, with English widely used in workplaces. Lifestyle options include efficient public transport, diverse food, shopping, parks and convenient access to regional travel. Living costs, especially rent, are relatively high; shared accommodation can reduce expenses. Foreign professionals generally need an Employment Pass or S Pass, sponsored by an employer and subject to eligibility requirements. Dependants may qualify for related passes depending on salary and pass conditions. New arrivals should arrange housing, healthcare coverage, banking and tax registration, and check current immigration rules before relocating.