Incident Management Engineer (Spanish/English bilingual), Incident Detection and Response

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

Amazon is seeking a Spanish- and English-speaking Incident Management Engineer to support incident detection and response operations in Ireland. The role typically requires experience in IT service management, incident coordination, troubleshooting, monitoring, root-cause analysis, and operational risk management. Familiarity with ITIL practices, ticketing systems, cloud technologies, and technical investigation is valuable. Strong written and verbal communication in both Spanish and English is essential. The successful candidate will coordinate responses to service disruptions, work with engineering and business teams, maintain accurate incident records, identify recurring problems, and help improve operational resilience. The role requires calm decision-making under pressure, attention to detail, customer focus, and willingness to participate in support coverage or on-call arrangements when required.

About the employer

Amazon is a global technology and commerce company operating across e-commerce, cloud computing, digital streaming, devices, logistics, advertising, and artificial intelligence. Founded in 1994, it serves consumers, sellers, developers, enterprises, and public-sector organizations worldwide. Amazon Web Services is one of its largest businesses, providing scalable computing, storage, database, security, and analytics services. The company is known for its customer-focused culture, large-scale operations, and emphasis on ownership, innovation, and measurable results. In Ireland, Amazon has significant operations in Dublin and other locations, including corporate, technology, customer support, and cloud-related teams. Employees generally work in a fast-paced environment and are expected to solve problems independently, collaborate across international teams, and continually improve processes and services.