Amazon is seeking a Spanish- and English-speaking Incident Management Engineer to support incident detection and response operations in Ireland. The role typically requires experience in IT service management, incident coordination, troubleshooting, monitoring, root-cause analysis, and operational risk management. Familiarity with ITIL practices, ticketing systems, cloud technologies, and technical investigation is valuable. Strong written and verbal communication in both Spanish and English is essential. The successful candidate will coordinate responses to service disruptions, work with engineering and business teams, maintain accurate incident records, identify recurring problems, and help improve operational resilience. The role requires calm decision-making under pressure, attention to detail, customer focus, and willingness to participate in support coverage or on-call arrangements when required.
Amazon is a global technology and commerce company operating across e-commerce, cloud computing, digital streaming, devices, logistics, advertising, and artificial intelligence. Founded in 1994, it serves consumers, sellers, developers, enterprises, and public-sector organizations worldwide. Amazon Web Services is one of its largest businesses, providing scalable computing, storage, database, security, and analytics services. The company is known for its customer-focused culture, large-scale operations, and emphasis on ownership, innovation, and measurable results. In Ireland, Amazon has significant operations in Dublin and other locations, including corporate, technology, customer support, and cloud-related teams. Employees generally work in a fast-paced environment and are expected to solve problems independently, collaborate across international teams, and continually improve processes and services.
Ireland offers strong opportunities in technology, cloud services, cybersecurity, pharmaceuticals, finance, medical devices, and multinational operations, particularly around Dublin, Cork, Galway, and Limerick. Its culture combines a friendly, informal social style with strong community traditions, music, sport, and hospitality. Dublin provides the largest employment market but has high housing costs; Cork and Galway can offer a slower pace, though rental supply may also be limited. The lifestyle includes access to beaches, countryside, historic towns, and outdoor activities, with generally mild but changeable weather. EU, EEA, and Swiss citizens can work without an employment permit. Non-EU applicants normally need an employment permit, often sponsored by the employer, plus immigration registration after arrival. Candidates should budget carefully for accommodation, healthcare, transport, and initial relocation costs, and confirm permit eligibility before accepting an offer.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...