AVP, Deputy Team Lead, Application Processing, COPC, Group Retail Ops

Role summary

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This role supports UOB Malaysia’s Group Retail Operations function, leading application processing activities within the Centralised Operations Processing Centre (COPC). Requirements typically include a degree or relevant banking experience, strong knowledge of retail banking operations, application and documentation processes, risk controls, and service standards. The candidate is expected to supervise processing teams, monitor turnaround times and quality, resolve operational issues, improve workflows, and ensure compliance with internal policies and regulatory requirements. Strong communication, leadership, analytical, organisational, and problem-solving skills are important. Experience managing teams in loan, credit-card, account-opening, or other retail banking processing environments would be advantageous.

About the employer

United Overseas Bank (UOB) is a major Southeast Asian bank headquartered in Singapore, with operations across Singapore, Malaysia, Thailand, Indonesia, Vietnam, China, Hong Kong, Japan, Australia, the United Kingdom, and the United States. Established in 1935, UOB provides personal and commercial banking, wealth management, corporate banking, investment banking, and treasury services. In Malaysia, the bank serves retail customers, businesses, and institutional clients through branches, digital channels, and specialised banking teams. Its Group Retail Operations division supports efficient and controlled delivery of products and services, including application processing and customer account administration. UOB is known for its regional network, structured operating environment, emphasis on risk management, and investment in digital banking. Employees generally work in professional, process-driven teams with opportunities to build careers across operations, technology, compliance, and banking services.