Senior Officer Exp, Application Processing, COPC, Group Retail Ops

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

This role supports application processing within UOB’s Group Retail Operations and COPC function. Responsibilities are likely to include reviewing customer applications, validating documents and data, following approval procedures, updating systems, meeting service-level targets, and coordinating with internal teams. Candidates should have relevant banking, operations, loan, credit-card, or customer-processing experience, good attention to detail, and confidence using office and banking systems. The role requires accuracy, confidentiality, sound judgment, and the ability to manage deadlines and repetitive work. Candidates are expected to follow policies, maintain high processing quality, identify discrepancies, protect customer information, and contribute to continuous process improvement. Communication skills and willingness to work in a controlled, target-driven environment are important.

About the employer

UOB, or United Overseas Bank, is a major Singapore-headquartered bank with operations across Southeast Asia and selected international markets. The group provides personal and commercial banking, wealth management, investment banking, treasury, and financial services to individuals, businesses, and institutions. UOB Malaysia serves retail, affluent, corporate, and institutional customers through branches, digital channels, and specialist banking teams. Its retail operations function supports products such as deposits, cards, loans, and other customer applications, with a strong focus on process control, service quality, risk management, and regulatory compliance. The bank promotes technology-enabled banking and regional career opportunities, while employees typically work within structured procedures and performance standards. The advertised role is based in Malaysia and forms part of the operational teams supporting UOB’s retail banking business.