VP, Process Management Specialist, Channel

Role summary

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The VP, Process Management Specialist, Channel role at UOB Malaysia is expected to manage and improve processes supporting banking channels, including identifying operational gaps, streamlining workflows, strengthening controls and coordinating process changes across stakeholders. Candidates should typically have a degree in business, finance, banking, operations or a related field, with several years of experience in process management, banking operations, project delivery or channel support. Strong analytical, documentation, communication and stakeholder-management skills are important. The successful candidate is expected to understand regulatory and risk requirements, use data to identify improvements, manage implementation timelines and deliver efficient, customer-focused processes while maintaining strong governance and control standards.

About the employer

United Overseas Bank (UOB) is a major Singapore-headquartered bank with operations across Southeast Asia, including Malaysia, Singapore, Thailand, Indonesia and Vietnam, as well as selected global financial centres. The group provides personal and business banking, wealth management, commercial banking, corporate banking, treasury and capital-markets services. UOB Malaysia serves retail customers, entrepreneurs, corporations and institutional clients through branches, digital channels and relationship teams. The bank is known for its regional network, financial expertise and focus on responsible, long-term customer relationships. Its employees work in areas such as technology, operations, risk, compliance, finance, sales and product management. Roles at UOB generally involve collaboration across countries and functions, adherence to strong regulatory standards and a focus on improving customer experience and operational efficiency.