IT Supervisor

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The IT Supervisor supports the hotel’s technology operations, ensuring reliable performance of networks, systems, hardware, guest technology and staff applications. Typical requirements include relevant IT experience, strong troubleshooting skills, knowledge of Microsoft environments, networking, cybersecurity and hotel property-management systems. Familiarity with hospitality technology and ITIL practices is advantageous. The candidate is expected to supervise daily support activities, respond promptly to incidents, maintain documentation, assist with projects and vendors, and protect confidential information. Excellent communication, organization and customer-service skills are important, as the role supports colleagues and guests from different backgrounds. Flexibility for shifts, weekends and occasional emergency call-outs may be required.

About the employer

Four Seasons Hotel Kyoto is a luxury property operated by Four Seasons Hotels and Resorts, an international hospitality company known for personalized service, elegant accommodations and high operating standards. Located in Kyoto’s historic Higashiyama district, the hotel combines contemporary design with Japanese aesthetics and provides guestrooms, suites, restaurants, wellness facilities, meeting spaces and cultural experiences. Four Seasons places strong emphasis on employee development, teamwork, discretion and thoughtful guest care. Its hotel technology team supports both the guest experience and the operational systems used across departments, including communications, reservations, point-of-sale and property-management platforms. Working at Four Seasons Kyoto generally suits people who are service-minded, technically capable and comfortable in a multicultural luxury-hospitality environment.