Special Services Representative Time Critical-Associate

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

This role supports FedEx time-critical shipments by coordinating urgent transport arrangements, responding to customer and operational enquiries, monitoring shipment progress, preparing documentation and helping resolve service issues. Candidates typically need strong communication and customer-service skills, attention to detail, computer literacy and the ability to prioritise work in a fast-paced environment. Experience in freight forwarding, logistics, aviation, courier services or a call-centre operation is useful. The successful candidate is expected to work accurately under pressure, collaborate with depots, carriers and customers, follow safety and compliance procedures, and provide reliable updates until each shipment is completed. Flexibility to work rostered hours, including evenings or weekends, may be required.

About the employer

Federal Express Corporation, commonly known as FedEx, is a global transportation and logistics company providing express delivery, freight, customs support and supply-chain services. Its extensive air and ground network connects businesses and individuals across Australia and international markets. FedEx serves customers ranging from small businesses to large multinational organisations, with a strong focus on dependable delivery, shipment visibility and time-sensitive logistics. In Australia, its operations include customer service, pickup and delivery, freight handling, aircraft and vehicle support, technology and commercial functions. The company promotes safety, operational discipline, teamwork and customer care. Employees may work in offices, stations, warehouses, airports or transport hubs, depending on their role. Benefits and employment conditions can vary by location, employment level and applicable Australian workplace arrangements.