Customer Care Representative - UAE Nationals Only

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Customer Care Representative supports customers by handling enquiries, tracking shipments, resolving service issues and providing accurate information about FedEx products and deliveries. Requirements typically include UAE nationality, a secondary-school certificate or equivalent, strong spoken and written English, customer-service experience and basic computer skills. Arabic and additional languages may be advantageous. The successful candidate should communicate professionally, remain calm under pressure, manage multiple requests accurately and work effectively within service targets and team procedures. Flexibility, reliability, attention to detail and a customer-focused attitude are expected. Experience in courier, logistics, call-centre or transport operations would be beneficial.

About the employer

Federal Express Corporation, commonly known as FedEx, is a global transportation, courier and logistics company providing express delivery, freight, customs support and supply-chain services. Its international network connects businesses and consumers across more than 200 countries and territories. FedEx operates aircraft, delivery vehicles, sorting facilities and customer-service teams to move packages quickly and reliably. In the Middle East, Africa and Asia Pacific region, the company supports cross-border trade and local distribution for businesses of all sizes. Employees work in a service-focused environment where safety, operational accuracy, technology and dependable communication are important. Benefits and employment conditions vary by country and role. This position supports FedEx customers in the United Arab Emirates and is specifically intended for UAE nationals, reflecting the company’s commitment to developing local talent and strengthening its regional workforce.