Night Caretaker / Guest Service Agent

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Night Caretaker / Guest Service Agent is responsible for overnight reception, guest assistance, security checks, responding to emergencies, handling late arrivals and departures, processing payments, and completing end-of-day reports. Candidates should have hospitality or front-office experience, good communication skills, sound computer knowledge, and the ability to work independently overnight. A calm, reliable and professional manner is essential, along with strong attention to detail and a commitment to guest safety. First-aid knowledge, Australian work rights and experience with hotel systems are advantageous. The role requires flexibility for night, weekend and public-holiday shifts.

About the employer

Oaks Hotels, Resorts & Suites is an Australian accommodation brand operated by Minor Hotels, part of Minor International, a global hospitality company with hotels, resorts, restaurants and lifestyle businesses across many countries. Oaks properties are known for apartment-style accommodation that suits leisure travellers, families, corporate guests and longer stays. Oaks Gold Coast Calypso Plaza Suites is located at Coolangatta, close to beaches, restaurants, shopping and the Gold Coast Airport. The property offers self-contained holiday apartments and resort-style facilities, creating a relaxed coastal environment for guests. Employees typically work in a practical, guest-focused culture where reliability, teamwork and professional service are valued. The company provides opportunities across front office, housekeeping, food and beverage, maintenance and hotel management, with potential mobility within the wider Minor Hotels group.