Guest Service Agent

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Service Agent welcomes guests, manages check-ins and check-outs, processes reservations and payments, answers enquiries, handles requests and resolves issues professionally. The role requires strong communication and customer-service skills, confidence using booking or property-management systems, accurate cash handling and good administrative ability. Previous hotel, reception or hospitality experience is helpful, although training may be provided. Candidates should be well presented, approachable, reliable and comfortable working flexible shifts, including weekends and public holidays. A valid Australian work entitlement and the ability to work independently while supporting the wider hotel team are expected.

About the employer

Oaks Hotels, Resorts & Suites is an Australian accommodation brand operated by Minor Hotels, an international hospitality group with properties across Australia, Asia, Europe, the Middle East and the Indian Ocean. Oaks provides serviced apartments, hotels and resort accommodation for business travellers, families and leisure guests. Oaks Vue Suites Geelong is located in central Geelong, close to the waterfront, restaurants, shopping and transport connections. The property focuses on comfortable apartment-style stays supported by friendly, efficient service. Team members typically work in a professional, guest-focused environment with opportunities to build experience in front office operations, reservations and hotel management. Minor Hotels offers a broad hospitality network, making the role suitable for candidates seeking local experience or longer-term career progression within the accommodation industry.