Guest Service Agent

Job Description

The Guest Service Agent welcomes guests, manages check-ins and check-outs, processes reservations and payments, answers enquiries, handles requests and resolves issues professionally. The role requires strong communication and customer-service skills, confidence using booking or property-management systems, accurate cash handling and good administrative ability. Previous hotel, reception or hospitality experience is helpful, although training may be provided. Candidates should be well presented, approachable, reliable and comfortable working flexible shifts, including weekends and public holidays. A valid Australian work entitlement and the ability to work independently while supporting the wider hotel team are expected.

Company Info

Oaks Hotels, Resorts & Suites is an Australian accommodation brand operated by Minor Hotels, an international hospitality group with properties across Australia, Asia, Europe, the Middle East and the Indian Ocean. Oaks provides serviced apartments, hotels and resort accommodation for business travellers, families and leisure guests. Oaks Vue Suites Geelong is located in central Geelong, close to the waterfront, restaurants, shopping and transport connections. The property focuses on comfortable apartment-style stays supported by friendly, efficient service. Team members typically work in a professional, guest-focused environment with opportunities to build experience in front office operations, reservations and hotel management. Minor Hotels offers a broad hospitality network, making the role suitable for candidates seeking local experience or longer-term career progression within the accommodation industry.

Destination Guide

Australia is a large island nation with varied hospitality opportunities in hotels, resorts, restaurants, tourism and events. Geelong offers a relaxed coastal lifestyle, good public transport, beaches, cafés and easy access to Melbourne, while housing and living costs are generally lower than in central Melbourne, though they can still be significant. Australian workplaces are multicultural, informal and focused on punctuality, workplace safety and respectful communication. Common visa pathways include Working Holiday visas for eligible passport holders, employer-sponsored visas and student visas with work rights. Applicants should confirm eligibility, work-hour limits and sponsorship options through the Australian Department of Home Affairs. Relocating usually requires a tax file number, Australian bank account, suitable accommodation and health insurance where required. Hospitality work may involve evenings, weekends and public holidays, but it can provide valuable experience and networking opportunities.