Guest Experience Attendant

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Experience Attendant welcomes guests, manages arrivals and departures, responds to enquiries, provides local recommendations and helps ensure a smooth, personalised stay. Requirements typically include previous experience in hotel reception, guest services or a customer-facing role, strong communication skills, professional presentation and confidence using reservation or property-management systems. Candidates should be friendly, organised, flexible and comfortable working varied shifts, including weekends and public holidays. A genuine hospitality mindset, attention to detail and the ability to resolve guest concerns calmly are important. Experience in a luxury hotel or residence environment and the right to work in Australia are advantageous.

About the employer

Avani Adelaide Residences is part of Avani Hotels & Resorts, the contemporary hospitality brand operated by Minor Hotels. Avani properties focus on relaxed, modern accommodation, thoughtful service and experiences designed for both leisure and business travellers. The Adelaide residence offers guests an apartment-style stay supported by hotel services, with convenient access to the city’s dining, cultural and business areas. Minor Hotels is an international hotel owner, operator and investor with brands across Asia, the Middle East, Europe, the Indian Ocean, Africa and Australia. Its portfolio includes Avani, Anantara, NH, Oaks and other hospitality brands. Employees generally work in multicultural teams and are encouraged to provide attentive, personalised service while supporting the operational standards and values of the wider group.