Front Office Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Front Office Manager oversees reception and guest services at Oaks Cairns Hotel, ensuring efficient arrivals, departures, reservations support, billing accuracy and a high standard of guest care. Requirements typically include previous front office or hotel supervisory experience, strong communication and organisational skills, sound knowledge of hotel systems, and the ability to lead a team across varying shifts. Candidates are expected to be professional, commercially aware, calm under pressure and confident resolving guest concerns. Flexibility to work weekends, evenings and public holidays is important, along with eligibility to work in Australia. Experience with Opera or similar property-management systems and knowledge of Cairns or the local tourism market would be advantageous.

About the employer

Minor International is a global hospitality, restaurant and lifestyle group with operations across hotels, resorts, restaurants and related businesses. Its hotel portfolio includes well-known brands such as Anantara, Avani, Tivoli, NH Collection and Oaks Hotels, Resorts and Suites. Oaks Cairns Hotel is an accommodation property in Cairns, Queensland, serving leisure travellers, business guests and visitors exploring the Great Barrier Reef and tropical North Queensland. The property forms part of Minor Hotels’ Australian operations and focuses on comfortable accommodation, professional service and convenient access to local attractions. Working for the group can provide exposure to established hotel standards, international hospitality practices and career opportunities across Australia and other markets. Employment conditions, benefits and progression opportunities vary by position and applicable Australian workplace agreements.