The Guest Service Agent welcomes guests, manages check-ins and check-outs, processes payments, handles reservations and enquiries, provides local information, and responds promptly to guest requests or concerns. Candidates typically need previous hotel, hospitality, or customer-service experience, strong communication skills, professional presentation, basic computer and payment-handling ability, and the flexibility to work rotating shifts, weekends, and public holidays. A positive attitude, attention to detail, cultural awareness, and the ability to remain calm under pressure are expected. Familiarity with hotel property-management systems and relevant Australian work rights would be advantageous.
Minor International is a global hospitality, restaurant, and lifestyle company with operations across Asia, the Middle East, Europe, Africa, Australia, and other international markets. Its hotel portfolio includes brands such as Anantara, Avani, NH Collection, nhow, Tivoli, and Oaks. Avani properties focus on contemporary design, relaxed service, and memorable experiences for leisure and business travellers. The company promotes international career opportunities, guest-focused service, operational professionalism, and multicultural teamwork. Depending on the property, employees may work in city hotels, resorts, or long-stay accommodation environments. Benefits and employment conditions vary by location and role, but hospitality positions commonly include training, staff discounts, and opportunities for internal progression. Candidates should confirm the exact employing entity, property, award coverage, roster, benefits, and visa eligibility directly with the official recruitment team.
Australia offers hospitality opportunities in hotels, resorts, restaurants, tourism, and events, particularly in Sydney, Melbourne, Brisbane, Perth, the Gold Coast, Cairns, and regional resort areas. Workplace culture is generally direct, practical, inclusive, and focused on customer service, safety, punctuality, and teamwork. Lifestyle varies from busy metropolitan living to relaxed coastal or tropical communities, with excellent beaches, outdoor activities, and diverse food and cultural scenes. Living costs can be high, especially in major cities, so accommodation and transport should be arranged carefully. Foreign applicants need valid work rights, such as an eligible Working Holiday, skilled, employer-sponsored, or other appropriate visa. Check official Australian immigration requirements before accepting an offer. Relocating typically involves securing housing, obtaining a tax file number, opening a bank account, and arranging health insurance where required.
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