The System Support Assistant is expected to provide day-to-day technical assistance to users, troubleshoot hardware, software, network and system-access issues, and escalate complex incidents when required. The role may involve installing and maintaining computers, supporting business applications, recording service requests, preparing basic reports, and assisting with system documentation. Candidates should have a diploma or equivalent qualification in Information Technology, practical knowledge of Windows, office applications, networking and troubleshooting, and good communication skills. A customer-focused attitude, patience, attention to detail, willingness to work shifts when necessary, and the ability to support users in a fast-paced manufacturing environment are important.
MAS Holdings is one of South Asia’s leading apparel and textile manufacturers, headquartered in Sri Lanka and operating across several countries. The company partners with internationally recognised fashion and sportswear brands and is known for product development, ethical manufacturing, innovation and sustainability. MAS employs a large workforce across design, manufacturing, technology, supply chain and corporate functions. Its operations include apparel production, performance wear, intimate wear, wearable technology and related services. The organisation invests in employee development, workplace wellbeing and modern manufacturing systems. A System Support Assistant at MAS would typically work in an environment where reliable IT services are essential to factory operations, office productivity, data security and communication between teams. Salary and benefits can vary according to the business unit, location, qualifications and experience.
Sri Lanka offers opportunities in apparel manufacturing, information technology, business services, tourism, engineering, logistics, finance and healthcare. Colombo and nearby urban areas have the widest range of professional roles, while industrial zones and regional cities provide manufacturing and operations employment. The culture is welcoming and diverse, with Sinhalese, Tamil and Muslim communities, several languages and strong traditions surrounding family, food and festivals. Lifestyle costs are generally lower than in many international cities, although Colombo accommodation and imported goods can be expensive. The island provides beaches, mountains, wildlife parks, historic cities and good local transport, though traffic can be heavy. Foreign nationals normally need an appropriate employment or residence visa arranged with employer support; working on a tourist visa is not permitted. Candidates should confirm sponsorship, medical, tax, accommodation and relocation requirements before accepting an offer.
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