The System Support Assistant is expected to provide day-to-day technical assistance to users, troubleshoot hardware, software, network and system issues, and escalate complex problems when necessary. The role may include installing and maintaining computers and peripherals, supporting user accounts, documenting incidents, and helping ensure reliable IT services across the workplace. Candidates would generally need a diploma, certificate or equivalent experience in Information Technology, computer systems or a related field. Basic knowledge of Windows, networking, hardware, office applications and help-desk practices is useful. MAS Holdings will likely expect good communication skills, patience, a service-oriented attitude, willingness to work with different departments, and the ability to respond promptly while following security and company procedures.
MAS Holdings is one of South Asia’s largest apparel and textile companies, headquartered in Sri Lanka. The group designs, manufactures and supplies clothing, sportswear, lingerie, swimwear and wearable products for leading international brands. Its operations extend across Sri Lanka and several overseas locations, with capabilities covering product development, innovation, manufacturing, technology and supply-chain services. MAS is known for investing in advanced manufacturing, sustainability, employee development and workplace innovation. The company works with global customers and employs a large, diverse workforce across factories, corporate functions and specialist facilities. A system support role at MAS would typically operate in a structured, technology-dependent environment where dependable IT services are important for employees, production sites and business operations.
Sri Lanka offers opportunities in apparel manufacturing, information technology, business-process services, tourism, engineering, logistics, finance and healthcare. Colombo and nearby areas have the strongest concentration of professional roles, while industrial zones and regional cities provide manufacturing and technical employment. The island combines South Asian, Sinhalese, Tamil and Muslim traditions, with welcoming communities, religious diversity and a strong food culture. Living costs are generally lower than in many Western countries, though Colombo housing and imported goods can be expensive. Beaches, hill country, wildlife parks and historic cities make travel accessible. Sri Lankan citizens can work without immigration restrictions; foreign nationals normally need an employer-sponsored employment visa or residence permission and should confirm requirements with Sri Lankan authorities before travelling. Employers may assist with documentation, but visitors should not begin paid work on a tourist visa.
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