Floor Supervisor

Job Description

The Floor Supervisor oversees daily housekeeping operations on assigned guest floors, ensuring rooms, corridors and service areas meet Shangri-La’s cleanliness and presentation standards. Requirements typically include previous hotel housekeeping experience, supervisory knowledge, attention to detail and good communication skills. The candidate is expected to allocate duties, inspect rooms, coordinate with Front Office and Engineering, handle guest requests professionally, monitor supplies and support training of team members. Flexibility to work shifts, weekends and public holidays is essential. Familiarity with hotel operating procedures and the ability to lead a multicultural team would be advantageous.

Company Info

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Asia and recognised for its service, guest-focused approach and distinctive Asian-inspired hospitality. The group operates hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. Shangri-La Singapore is a well-established luxury hotel located near Orchard Road, offering guest rooms, suites, restaurants, event facilities, gardens and wellness services. The company places strong emphasis on warm service, professional development, teamwork and attention to detail. Employees commonly work in a multicultural environment and are expected to uphold high standards of courtesy, cleanliness, safety and operational excellence.

Destination Guide

Singapore is a compact, highly developed island city-state with strong opportunities in hospitality, tourism, food and beverage, finance, technology and healthcare. Hotel work is concentrated around Orchard Road, Marina Bay, Sentosa and the airport area. The culture is multicultural, orderly and service-oriented, with English widely used alongside Mandarin, Malay and Tamil. Public transport is efficient, though accommodation can be expensive; many workers share apartments or live farther from the city centre. International hires generally need an employer-sponsored work pass, such as an S Pass or Employment Pass, subject to current eligibility and quota rules. Before relocating, confirm the offer, accommodation costs, medical requirements and pass approval. Singapore is safe and convenient, but its tropical climate, fast pace and relatively high living costs should be considered.