Front Office Associate (Front Desk )

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Front Office Associate welcomes guests, handles check-in and check-out, manages reservations and payments, responds to enquiries, and coordinates with housekeeping and other hotel departments. Candidates should have strong communication and customer-service skills, a professional appearance, basic computer knowledge, and good spoken English. Previous hotel or front-desk experience is helpful, while familiarity with hotel systems and additional languages may be advantageous. The role requires flexibility to work shifts, weekends, and public holidays, along with a calm, attentive, and courteous approach when resolving guest requests or complaints.

About the employer

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong and known for its hotels, resorts, and distinctive Asian-inspired service. The group operates properties across Asia, the Middle East, Europe, North America, and other international markets. Shangri-La Hotel Singapore is a well-established five-star property located near Orchard Road, offering guest rooms, suites, restaurants, meeting facilities, gardens, and leisure amenities. The company places strong emphasis on warm hospitality, personalised guest experiences, professional development, and service excellence. Employees commonly work in an international environment and collaborate across departments to deliver consistently high standards. Benefits and employment conditions vary by position and local regulations, but hospitality roles may include staff meals, training, uniform support, medical benefits, and employee room-rate privileges.