Telephone Operator (Service Centre)

Job Description

The Telephone Operator supports Shangri-La Singapore’s Service Centre by handling guest calls, transferring enquiries, taking messages, and coordinating requests with hotel departments. The role generally requires a friendly, confident telephone manner, clear spoken English, good listening and communication skills, and basic computer knowledge. Previous experience in hotel operations, customer service, or a call centre is advantageous. Candidates are expected to remain calm and professional under pressure, respond promptly, protect guest confidentiality, record requests accurately, and provide warm, efficient service in line with Shangri-La standards. Shift work, including evenings, weekends, and public holidays, is normally required.

Company Info

Shangri-La Group is a major luxury hospitality company founded in Hong Kong, operating hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. Its properties are known for attentive service, comfortable accommodation, restaurants, meeting facilities, and wellness experiences. Shangri-La Singapore is located near Orchard Road and serves business and leisure travellers, families, and event guests. The company places strong emphasis on hospitality, guest satisfaction, cultural awareness, teamwork, and employee development. Staff members typically work in a multicultural environment and are expected to uphold professional service standards while creating a welcoming experience for every guest. Benefits and employment terms depend on the position, the applicant’s eligibility to work in Singapore, and the hotel’s current policies.

Destination Guide

Singapore is a compact, multicultural island city with strong opportunities in hotels, tourism, food and beverage, finance, technology, healthcare, and logistics. English is widely used at work, while Mandarin, Malay, and Tamil are also common. The lifestyle is safe, clean, convenient, and highly connected by MRT and buses, although accommodation and daily expenses can be relatively high. Singapore offers excellent shopping, diverse food, green spaces, waterfront attractions, and easy access to neighbouring countries. Foreign workers generally need an approved work pass before starting employment; the employer usually applies for the relevant permit, such as an Employment Pass, S Pass, or Work Permit, depending on qualifications, salary, and role. New arrivals should arrange accommodation, healthcare coverage, banking, and local transport. Hotel jobs often involve rotating shifts, weekends, and public holidays, so flexibility is important.