Service Manager Engineering

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Manager Engineering is expected to supervise daily engineering and maintenance operations, ensuring hotel facilities, utilities, equipment and guest areas remain safe, reliable and well maintained. Candidates typically need a technical diploma or degree, several years of experience in hotel engineering or facilities management, and strong knowledge of electrical, mechanical, plumbing, HVAC and building systems. The role requires leadership, scheduling, contractor coordination, preventive maintenance planning, budget awareness and compliance with Indonesian safety and environmental regulations. Shangri-La will expect a practical, service-minded manager who can respond quickly to breakdowns, support other departments, maintain accurate records and lead technicians professionally. Experience in an international hotel, resort or luxury property would be advantageous.

About the employer

Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. Its properties are known for personalized service, elegant facilities and a strong emphasis on guest comfort. Shangri-La hotels typically provide accommodation, restaurants, meeting spaces, wellness facilities and extensive engineering and support operations. In Indonesia, the group has operated luxury hospitality properties serving both international visitors and domestic travelers. The company generally values genuine hospitality, teamwork, cultural awareness, operational discipline and professional development. Engineering managers contribute directly to the guest experience by keeping buildings, public areas, rooms, plant equipment and essential services safe, efficient and dependable.