The Horizon Club / Executive Lounge Manager oversees daily lounge operations, guest services, team performance, service standards and VIP relations. Candidates should have several years of experience in luxury hotels, front office, executive lounges or guest relations, preferably with supervisory or management experience. Strong English communication, leadership, problem-solving and organizational skills are expected, together with excellent knowledge of hospitality procedures and guest recovery. The role requires a polished, service-oriented personality, attention to detail, flexibility with shifts and the ability to work effectively with other departments. Familiarity with hotel systems and additional languages may be advantageous.
Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The brand is known for personalized service, elegant properties and its Asian-inspired philosophy of sincere hospitality. Shangri-La hotels commonly offer accommodation, restaurants, meeting facilities, spas, executive lounges and extensive guest-experience services. In Indonesia, the company has operated prominent properties such as Shangri-La Jakarta, serving business travelers, diplomats, leisure guests and event clients. Employees are generally expected to demonstrate warmth, professionalism, cultural awareness and strong attention to detail. Career opportunities may include training, internal mobility and exposure to international hospitality standards. Compensation varies by property, experience and service-charge performance, with benefits potentially including meals, uniforms, insurance, accommodation assistance and staff rates.
Indonesia offers hospitality opportunities across Jakarta, Bali, Lombok, Batam, Java and other island destinations. Luxury hotels, resorts, restaurants, villas, spas and tourism businesses regularly recruit experienced managers, guest-service professionals, chefs and operational staff. Jakarta provides corporate-hotel careers and urban conveniences, while Bali and Lombok offer a more resort-focused lifestyle, beaches and a large international community. Indonesian culture values respect, hospitality, family, religious diversity and polite communication; learning basic Bahasa Indonesia is highly useful. Living costs vary considerably, with Bali resort areas and central Jakarta generally more expensive than smaller cities. Foreign employees normally need employer sponsorship and an appropriate work permit and stay permit, commonly arranged through the company before employment begins. Candidates should confirm visa rules, contract terms, housing, insurance, tax treatment and service-charge arrangements directly with Shangri-La. Indonesia has a tropical climate, varied transport options and excellent food, but newcomers should plan for traffic, humidity and regional differences.
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