Horizon Club / Executive Lounge Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Horizon Club / Executive Lounge Manager oversees daily lounge operations, guest services, team performance, service standards and VIP relations. Candidates should have several years of experience in luxury hotels, front office, executive lounges or guest relations, preferably with supervisory or management experience. Strong English communication, leadership, problem-solving and organizational skills are expected, together with excellent knowledge of hospitality procedures and guest recovery. The role requires a polished, service-oriented personality, attention to detail, flexibility with shifts and the ability to work effectively with other departments. Familiarity with hotel systems and additional languages may be advantageous.

About the employer

Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The brand is known for personalized service, elegant properties and its Asian-inspired philosophy of sincere hospitality. Shangri-La hotels commonly offer accommodation, restaurants, meeting facilities, spas, executive lounges and extensive guest-experience services. In Indonesia, the company has operated prominent properties such as Shangri-La Jakarta, serving business travelers, diplomats, leisure guests and event clients. Employees are generally expected to demonstrate warmth, professionalism, cultural awareness and strong attention to detail. Career opportunities may include training, internal mobility and exposure to international hospitality standards. Compensation varies by property, experience and service-charge performance, with benefits potentially including meals, uniforms, insurance, accommodation assistance and staff rates.