Assistant Front Office Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Assistant Front Office Manager supports the daily operation of the hotel’s front office, ensuring smooth arrivals, departures, reservations coordination, guest requests and service recovery. Candidates are generally expected to have several years of front office experience in a luxury or international hotel, with supervisory or managerial exposure. Strong communication, leadership, problem-solving and customer-service skills are essential, along with confidence using hotel property-management systems. Fluency in English is required; additional languages are advantageous. The successful candidate should be guest-focused, professionally presented, calm under pressure and willing to work rotating shifts, weekends and public holidays while maintaining Shangri-La’s service standards.

About the employer

Shangri-La is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The brand is known for warm Asian hospitality, personalized guest service and high standards of accommodation, dining and wellness. Shangri-La Singapore is a large luxury hotel set in landscaped grounds near Orchard Road, offering guestrooms, suites, restaurants, event facilities and recreational amenities. The company provides opportunities across hotel operations, culinary services, sales, finance, engineering and guest relations. Employees are typically expected to demonstrate genuine care, teamwork, professionalism and attention to detail. Shangri-La also emphasizes learning and development, internal career progression and creating memorable experiences for guests through its distinctive service culture.