Marketing Communication Executive

Job Description

The Marketing Communication Executive supports Shangri-La’s hotel marketing, public relations, digital content, media coordination, campaigns, and promotional activities in Malaysia. Candidates are typically expected to hold a diploma or degree in marketing, communications, public relations, hospitality, or a related field, with relevant hotel or agency experience preferred. Strong written and spoken English, creativity, organization, social media knowledge, and confidence in dealing with media, guests, partners, and internal departments are important. The role requires managing deadlines, preparing promotional materials, coordinating events, monitoring brand standards, and helping strengthen the hotel’s public image. Knowledge of Malay or other languages, photography, content creation, and digital marketing would be advantageous.

Company Info

Shangri-La is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts, and other hospitality businesses across Asia, the Middle East, Europe, North America, and beyond. Its properties are known for warm Asian-inspired hospitality, high service standards, premium accommodation, dining, wellness, and event facilities. In Malaysia, Shangri-La operates well-known city and resort properties, serving business travelers, leisure guests, families, and international visitors. Employees typically work in a multicultural environment with opportunities to develop careers across hotel operations, sales, marketing, food and beverage, and corporate functions. The company places strong emphasis on guest satisfaction, professionalism, teamwork, responsible business practices, and the Shangri-La service culture. Specific benefits, working arrangements, and career progression vary by property, department, and employment contract.

Destination Guide

Malaysia offers opportunities in hotel marketing, public relations, tourism, events, food and beverage, retail, technology, and customer service. Popular island destinations such as Langkawi, Penang, and parts of Sabah and Sarawak provide resort-based work, while Kuala Lumpur and major cities offer broader corporate opportunities. The culture is multicultural, with Malay, Chinese, Indian, Indigenous, and international influences; English is widely used in tourism, alongside Malay and other local languages. Lifestyle ranges from busy urban living to relaxed beach communities, with generally affordable food and varied accommodation, though island housing can be limited during peak seasons. Foreign nationals normally need an employer-sponsored employment pass, with approval depending on qualifications, salary, and immigration rules. Research housing, transport, healthcare, weather, and local employment regulations before relocating.