Room Attendant

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Room Attendant is responsible for cleaning and servicing guest rooms, bathrooms, corridors, and assigned public areas according to Shangri-La standards. Requirements typically include previous housekeeping or hotel experience, good physical stamina, attention to detail, personal grooming, reliability, and the ability to work shifts, weekends, and holidays. Candidates should maintain guest privacy, handle linen and cleaning equipment safely, report maintenance issues, and provide courteous service. Basic English communication is usually expected, while a hospitality qualification or experience in a luxury hotel is an advantage.

About the employer

Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, operating hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other destinations. Its properties are known for warm Asian hospitality, high service standards, comfortable accommodation, restaurants, wellness facilities, and business and leisure services. In the Philippines, Shangri-La operates well-known properties including Shangri-La The Fort, Manila; Edsa Shangri-La, Manila; and Shangri-La Mactan, Cebu Resort & Spa. The company employs colleagues across rooms, food and beverage, engineering, guest services, finance, and other hotel departments. Employees are generally expected to demonstrate professionalism, teamwork, attention to detail, cultural awareness, and a strong commitment to guest satisfaction. Benefits and compensation vary by property, position, experience, and applicable service-charge arrangements.