Duty Manager (Front Office)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Duty Manager (Front Office) is expected to oversee daily front-office operations, including arrivals, departures, guest requests, room assignments, billing concerns and service recovery. Candidates typically need relevant experience in hotel front office or guest relations, strong communication skills and confidence supervising a team. Familiarity with hotel property-management systems, English fluency and a professional, guest-focused approach are important. The role requires shift work, including nights, weekends and public holidays. Shangri-La expects the successful candidate to maintain luxury-service standards, handle complaints calmly, coordinate effectively with housekeeping and other departments, support colleagues during busy periods and ensure a safe, efficient and welcoming guest experience.

About the employer

Shangri-La Group is a leading luxury hospitality company founded in Singapore and known for its Asian-inspired approach to warm, gracious service. The group operates hotels, resorts and related businesses across Asia, the Middle East, Europe, North America and other international markets under brands including Shangri-La, Kerry, JEN and Traders. Shangri-La Hotel Singapore is a prominent five-star property set among extensive gardens near Orchard Road, offering guestrooms, restaurants, event facilities, recreational amenities and comprehensive guest services. The company places strong emphasis on genuine hospitality, service excellence, teamwork and employee development. Roles within the group can offer exposure to international hotel standards, structured training and career mobility across properties, although working hours often include shifts, weekends and public holidays. Exact benefits and salary depend on experience, department and employment terms.