The Director of Sales & Marketing is expected to lead the hotel’s commercial strategy, drive room, events, catering and other revenue streams, and strengthen relationships with corporate, leisure, travel trade and local partners. Requirements typically include a degree or diploma in marketing, business, hospitality or a related field, together with substantial hotel sales and marketing experience, preferably in a luxury or international property. The successful candidate should demonstrate strong leadership, commercial awareness, communication and negotiation skills, market knowledge, and the ability to manage budgets, forecasts and performance targets. Experience with digital marketing, revenue collaboration and multicultural teams is highly valued.
Shangri-La Hotels and Resorts is a Hong Kong-founded luxury hospitality group operating hotels, resorts and city properties across Asia, the Middle East, Europe and other international markets. The company is known for its service culture, upscale accommodation, restaurants, wellness facilities and distinctive guest experiences. Shangri-La properties generally serve business travellers, leisure guests, groups and luxury holidaymakers, supported by established sales, marketing and loyalty programmes. In Malaysia, the group has operated well-known hotels and resorts in destinations including Kuala Lumpur, Penang and Kota Kinabalu. Employees typically work in a multicultural environment with opportunities to develop across hotel operations, commercial functions and regional hospitality roles. The Director of Sales & Marketing would contribute directly to positioning the property, building demand and achieving revenue and occupancy objectives.
Malaysia offers opportunities in luxury hotels, resorts, restaurants, tourism, events and travel, especially in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and other coastal destinations. Langkawi, Penang and parts of Sabah provide an island lifestyle with beaches, diving, nature and a slower pace, while Kuala Lumpur offers stronger corporate and international career networks. Malaysian culture is diverse, combining Malay, Chinese, Indian and indigenous traditions, with English widely used in business and hospitality. Living costs vary, with resort islands often more expensive for housing and imported goods. Foreign employees generally need employer sponsorship and an approved Employment Pass before starting work; the employer normally handles the application. Candidates should confirm salary, housing, medical cover, relocation support and tax obligations before moving. Weather is tropical, warm and humid year-round, with monsoon conditions varying by coast.
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