The Waiter/Waitress (Waterfall) is responsible for welcoming guests, taking food and beverage orders, serving meals, clearing tables and ensuring a smooth dining experience at Shangri-La Singapore. Candidates should have customer service experience, preferably in a hotel or restaurant, good communication skills and a pleasant, professional manner. Knowledge of food and beverage service, hygiene standards and point-of-sale systems is useful. The role requires teamwork, attention to detail, physical stamina and the ability to work shifts, weekends and public holidays. Candidates are expected to maintain Shangri-La service standards, handle guest requests courteously and contribute to a clean, efficient and welcoming restaurant environment.
Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. Shangri-La Singapore is a prominent five-star urban resort located near Orchard Road, known for its landscaped gardens, extensive dining facilities, guest rooms, suites and event spaces. The company is recognised for Asian-inspired hospitality, attentive service and strong emphasis on guest satisfaction. Employees work in a multicultural environment and may receive structured training, staff benefits, service charge opportunities and career development within the wider group. Restaurant team members are expected to deliver warm, personalised service while maintaining high standards of professionalism, cleanliness and food safety.
Singapore is a highly developed city-state with opportunities in hospitality, tourism, aviation, retail, finance, technology and healthcare. Its diverse culture blends Chinese, Malay, Indian and international influences, reflected in its food, festivals and multilingual communities. Lifestyle is convenient and safe, with excellent public transport, modern facilities, shopping areas, green spaces and a vibrant dining scene. Living costs, particularly rent, are relatively high, so accommodation and commuting should be planned carefully. Foreign employees generally need an employer-sponsored work pass, such as an S Pass or Employment Pass, while eligibility depends on salary, qualifications and government requirements. Employers normally assist with the application process, but candidates should verify current rules with Singapore's Ministry of Manpower. New arrivals should arrange accommodation, budgeting, insurance and local registration before starting work.
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