The Service Associate – Horizon Club supports daily operations in the hotel’s exclusive club lounge, providing polished, personalized service to guests. Responsibilities may include welcoming members, assisting with check-in and check-out, serving breakfast, afternoon tea and evening refreshments, taking orders, maintaining lounge presentation, and responding to guest requests. Candidates are generally expected to have hospitality or food-and-beverage experience, strong English communication skills, a pleasant and professional manner, attention to detail, and the ability to work shifts, weekends and holidays. Experience in a luxury hotel or club lounge is advantageous. The successful candidate should be dependable, guest-focused, well groomed and comfortable working in a multicultural team.
Shangri-La is a global luxury hospitality group founded in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other destinations. The company is recognized for warm Asian hospitality, refined service and premium guest experiences. Its Philippine properties include well-known urban hotels and island resorts, serving business travelers, families, leisure guests and luxury travelers. Shangri-La hotels typically provide extensive training, structured service standards, employee benefits and opportunities for internal career development. The brand places strong emphasis on personalized guest care, professionalism, teamwork and cultural awareness. Employees may work in front office, food and beverage, housekeeping, culinary, events or other hotel departments, depending on the property and available vacancies.
The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, Davao and other resort destinations, with demand for employees in hotels, restaurants, tourism and events. Filipino culture is generally warm, family oriented and welcoming, while English is widely used in business and hospitality. Lifestyle varies from busy city living to relaxed coastal communities; living costs are usually lower outside major business districts, although rent in central Manila and popular resort islands can be high. Foreign applicants normally need an employer-sponsored work permit and appropriate visa before starting employment; requirements vary by nationality and role. Employers commonly assist with documentation, but candidates should confirm terms directly. Local hires should prepare identification, employment records, medical documents and references. Reliable transport, seasonal tourism demand and weather disruptions should also be considered when relocating.
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