Resident Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Resident Manager supports the General Manager in overseeing daily resort operations, guest satisfaction, service standards, financial performance, and departmental coordination. The role typically requires a degree in hospitality or business management, substantial experience in luxury hotels or resorts, and proven leadership across rooms, food and beverage, guest services, and back-office functions. Strong communication, commercial awareness, problem-solving ability, and knowledge of international luxury hospitality standards are expected. The successful candidate should be hands-on, guest-focused, culturally sensitive, and capable of motivating multicultural teams. Experience in the Philippines or a comparable resort destination, together with flexibility to work weekends, holidays, and extended hours, is highly desirable.

About the employer

Shangri-La Group is a major international luxury hospitality company founded in Hong Kong. It operates hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other global destinations. Shangri-La is known for warm Asian hospitality, premium guest experiences, extensive facilities, and strong service standards. Its Philippine portfolio includes luxury properties in Manila, Cebu, and Boracay, serving leisure travelers, business guests, weddings, and international events. Employees generally work in diverse, multicultural environments where attention to detail, genuine care, professionalism, and teamwork are highly valued. The group provides opportunities across hotel operations, food and beverage, wellness, finance, sales, engineering, and senior management, with training and internal career development available in many locations.