The Captain, Shang Palace is responsible for supervising daily restaurant service and ensuring guests receive polished, attentive hospitality. Typical requirements include previous experience in a quality hotel or fine-dining restaurant, strong knowledge of food and beverage service, excellent communication skills, and the ability to lead and coach service colleagues. Familiarity with Chinese cuisine, banquet standards, point-of-sale systems, hygiene procedures, and handling guest requests is advantageous. The successful candidate is expected to maintain Shangri-La service standards, coordinate efficiently with the kitchen, manage reservations and table assignments, resolve concerns professionally, support upselling, and help create a welcoming dining experience. Flexibility to work shifts, weekends, and public holidays is normally required.
Shangri-La is a leading luxury hospitality group founded in Singapore and recognised for hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. The group is known for warm Asian-inspired hospitality, personalised guest service, and strong food and beverage offerings. Shangri-La Singapore is a landmark luxury hotel set near Orchard Road, featuring extensive accommodation, restaurants, event facilities, gardens, and wellness amenities. Shang Palace, the hotel’s signature Chinese restaurant, is known for Cantonese cuisine, refined dining, and attentive service. Employees typically work in a multicultural environment with structured operating standards, training opportunities, and expectations around professionalism, teamwork, grooming, and guest satisfaction. Benefits and employment conditions vary according to the position, contract, and applicable Singapore regulations.
Singapore is a compact, highly connected city-state with opportunities in hotels, restaurants, tourism, retail, finance, technology, healthcare, and logistics. Hospitality roles are commonly available in luxury hotels and international restaurant groups, although competition can be strong. The culture is multicultural, orderly, and service-focused, with English widely used alongside Mandarin, Malay, and Tamil. Lifestyle highlights include excellent public transport, diverse food, safe neighbourhoods, shopping, parks, and a lively arts and nightlife scene. Accommodation and daily expenses, especially rent, can be high, so candidates should budget carefully. Foreign employees generally need an employer-sponsored work pass, such as an Employment Pass, S Pass, or Work Permit, depending on qualifications, salary, and sector rules. The employer normally submits the application to Singapore’s Ministry of Manpower. Before relocating, confirm the contract, salary, accommodation, medical coverage, working hours, and pass eligibility.
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