The Reservation Executive manages room reservations, amendments, cancellations, guest enquiries, and booking records while helping maximize occupancy and revenue. Candidates are generally expected to have experience in hotel reservations, front office, or customer service, along with strong communication, computer, and organizational skills. Familiarity with hotel reservation systems and online booking channels is advantageous. The role requires accuracy, prompt follow-up, professional telephone and email etiquette, and the ability to handle multiple requests in a busy environment. Shangri-La expects candidates to deliver warm, personalized service, work effectively with Front Office and Sales teams, maintain rate and availability accuracy, and support the hotel’s service standards. Flexibility for shifts, weekends, and public holidays may be required.
Shangri-La is a luxury hospitality group founded in Singapore and recognized internationally for its hotels, resorts, residences, and related businesses. The group operates properties across Asia, the Middle East, Europe, North America, and other global destinations under a brand associated with gracious service, comfort, and genuine Asian hospitality. Shangri-La hotels typically offer accommodation, restaurants, meeting facilities, wellness services, and guest experiences designed for both business and leisure travelers. The company places strong emphasis on colleague development, cultural respect, teamwork, and personalized service. Its Singapore operations are connected to the group’s heritage and include luxury hospitality environments serving local guests, international visitors, corporate clients, and major events. Employees are generally expected to demonstrate professionalism, attention to detail, courtesy, and a commitment to creating memorable guest experiences.
Singapore is a compact island city-state with strong opportunities in hospitality, tourism, finance, technology, healthcare, logistics, and retail. Hotel jobs are concentrated around Orchard Road, Marina Bay, Sentosa, Changi, and the central business district. The culture is multicultural, orderly, and fast-paced, with English widely used alongside Mandarin, Malay, and Tamil. Lifestyle benefits include excellent public transport, safe neighborhoods, diverse food, modern healthcare, shopping, parks, and easy regional travel. Housing can be expensive, so employees should compare staff accommodation, shared apartments, and rooms near MRT stations. Foreign workers typically need an employer-sponsored work pass; eligibility depends on nationality, qualifications, salary, and the relevant Ministry of Manpower requirements. Employers usually handle the application, but candidates should confirm pass type, medical requirements, contract terms, and relocation costs before accepting. Singapore has a tropical climate, so prepare for heat, humidity, and frequent rain.
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