The Team Leader, Dining Reservations manages daily restaurant booking operations, coordinates guest requests, maintains accurate reservation records and supports the dining team in delivering a smooth guest experience. Candidates should have relevant hospitality, restaurant or reservations experience, strong communication skills and confidence handling guests by telephone, email and in person. Leadership experience, good computer skills and familiarity with reservation systems are advantageous. Fluency in English is expected, while additional languages are helpful. The successful candidate should be organised, service-focused, calm under pressure and comfortable working shifts, weekends and public holidays. They will also be expected to coach team members, resolve booking issues and work closely with restaurant operations and front office departments.
Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. The group is recognised for warm Asian hospitality, high service standards and premium guest experiences. Shangri-La Singapore is a well-established luxury hotel set in extensive landscaped grounds near Orchard Road. It offers accommodation, restaurants, meeting facilities, wellness services and leisure amenities for business and leisure travellers. Employees typically work in a multicultural environment with opportunities to develop through operational training and international hospitality standards. The company places strong emphasis on personalised service, teamwork, professionalism and creating memorable experiences for guests.
Singapore is a highly developed island city-state and a major hub for tourism, business, aviation and hospitality. Job opportunities are available in luxury hotels, restaurants, events, attractions and travel services, although employers usually prioritise candidates with relevant experience and strong English communication. The culture is multicultural, orderly and fast-paced, with Chinese, Malay, Indian and international influences. Lifestyle benefits include excellent public transport, safety, modern healthcare, diverse food and convenient urban living. Accommodation and daily expenses, especially rent, can be high. Foreign employees generally need an employer-sponsored work pass, such as an Employment Pass or S Pass, and cannot begin work before approval. Candidates should confirm eligibility, salary thresholds and medical or documentation requirements with the employer and Singapore authorities. Relocation is straightforward but requires careful budgeting and planning.
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