Sales & Marketing Coordinator

Job Description

The Sales & Marketing Coordinator supports the hotel’s sales, marketing and communications activities. Typical requirements include a diploma or degree in hospitality, business, marketing or a related field, together with relevant hotel or administrative experience. Strong coordination, organisation, written and verbal communication skills are expected, as well as confidence using Microsoft Office and customer relationship or hotel systems. The successful candidate should be detail-oriented, professional, commercially aware and comfortable coordinating campaigns, sales appointments, promotional materials, client correspondence and events. The role may also involve preparing reports, maintaining databases, supporting social media activity and working closely with reservations, events and operations teams. Flexibility, teamwork, a positive attitude and the ability to meet deadlines in a busy hotel environment are essential.

Company Info

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. The group is known for personalised service, elegant accommodation, restaurants, wellness facilities and distinctive resort experiences. Its Malaysian portfolio includes properties such as Shangri-La Kuala Lumpur, Traders Hotel Kuala Lumpur, Shangri-La Rasa Sayang in Penang and Shangri-La Rasa Ria in Sabah. Shangri-La places strong emphasis on genuine care, cultural understanding, guest satisfaction and colleague development. A Sales & Marketing Coordinator typically works with commercial, events, reservations and operational teams to promote the property, support revenue generation and maintain relationships with corporate, leisure and group clients. Working for the company can provide valuable exposure to international hotel standards and career progression within a global hospitality network.

Destination Guide

Malaysia offers varied island lifestyles and hospitality opportunities. Langkawi is a popular resort destination with roles in hotels, tourism, restaurants, marine activities and retail, while Penang combines heritage culture, food, city living and beach areas. Sabah’s islands and coastal resorts, including those near Kota Kinabalu, provide opportunities in luxury accommodation, diving, excursions and guest services. Malaysian island life is generally warm, relaxed and multicultural, with Malay, Chinese, Indian and indigenous influences. Living costs vary, with resort islands often charging more for accommodation and imported goods. Public transport is stronger in major towns than on smaller islands, so staff housing or motorbike access may be useful. Foreign nationals normally need an employer-sponsored employment pass, and should secure approval before working. Employers may assist with permits, accommodation and relocation, but applicants should confirm contract terms, medical requirements, tax obligations and visa conditions directly with the company.