The Waiter/Waitress is responsible for providing friendly, efficient food and beverage service in line with Shangri-La standards. Requirements typically include previous experience in a hotel, restaurant, or luxury hospitality environment, good English communication skills, a professional appearance, and knowledge of menu items and service procedures. Candidates should be customer-focused, energetic, attentive to detail, and comfortable working flexible shifts, weekends, and public holidays. Responsibilities include taking orders, serving food and beverages, maintaining cleanliness, processing guest requests, and coordinating with the kitchen and service team. Experience with international guests and additional languages is an advantage.
Shangri-La is an international luxury hospitality group founded in Hong Kong, operating hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other regions. The brand is known for warm Asian hospitality, personalised guest service, refined facilities, and high operating standards. Shangri-La properties in the United Arab Emirates serve leisure travellers, business guests, families, and luxury tourism markets. Employees generally work in multicultural teams and receive structured training, service standards, and opportunities for career development within the group. Depending on the property and employment contract, benefits may include accommodation, meals, transportation, medical insurance, service charge, leave allowances, and travel benefits. The company places strong emphasis on guest satisfaction, professionalism, teamwork, cultural awareness, and creating memorable experiences.
The United Arab Emirates is not an island but a federation of seven emirates, including Dubai, Abu Dhabi, and Sharjah, with extensive coastlines and popular resort destinations. Hospitality offers many opportunities in hotels, restaurants, resorts, events, and tourism, particularly for candidates with customer-service experience and good English. The culture combines Emirati traditions with a large international expatriate community; modest dress and respect for local customs are important. Lifestyle options range from beaches, shopping, and dining to desert activities and cultural attractions. Summers are extremely hot, while winters are pleasant. Employers usually sponsor a residence and work visa, arrange medical testing and an Emirates ID, and may provide accommodation or an allowance. Confirm contract terms, probation, benefits, working hours, and recruitment fees before relocating. Costs vary considerably, with Dubai and Abu Dhabi generally more expensive than other emirates.
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