Floor Supervisor

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Floor Supervisor oversees daily housekeeping operations on assigned guest floors, ensuring rooms and public areas meet Shangri-La’s cleanliness and service standards. Responsibilities typically include allocating work, inspecting rooms, coordinating with Front Office and Maintenance, responding to guest requests, controlling supplies, and coaching room attendants. Candidates should have previous hotel housekeeping experience, supervisory ability, good communication skills, attention to detail, and a strong understanding of hygiene and safety procedures. Flexibility to work shifts, weekends, and public holidays is expected. The successful candidate should be service-oriented, well organised, physically fit, and capable of handling operational issues calmly while maintaining high standards.

About the employer

Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. The group is recognised for personalised Asian hospitality, high service standards, elegant properties, and a strong focus on guest comfort. Shangri-La Singapore is a large luxury hotel set in landscaped grounds near Orchard Road, offering guest rooms, suites, restaurants, meeting facilities, leisure amenities, and extensive event services. Employees work in a multicultural environment and are generally expected to demonstrate warmth, professionalism, teamwork, and attention to detail. The company provides opportunities across hotel operations, including housekeeping, food and beverage, guest services, culinary work, events, engineering, and management.