Front Office Associate (Front Desk )

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Front Office Associate supports smooth guest arrivals, departures, reservations, billing enquiries and general hotel requests. Typical requirements include a diploma or equivalent qualification in hospitality, customer service experience, good English communication skills and basic computer knowledge. Experience with hotel property-management systems is advantageous. The successful candidate is expected to be warm, professional and attentive, with a strong focus on guest satisfaction. The role requires confidence handling payments and complaints, accurate administration, teamwork and flexibility to work shifts, weekends and public holidays. A polished appearance, cultural awareness and the ability to remain calm in a busy luxury-hotel environment are important.

About the employer

Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, with hotels, resorts and related businesses across Asia, the Middle East, Europe, North America and other destinations. The group is known for its refined service, distinctive Asian hospitality and the Shangri-La brand, alongside properties such as Kerry Hotels, JEN and Traders. Shangri-La Singapore is an established luxury hotel offering accommodation, restaurants, meetings, events, wellness facilities and extensive gardens. Employees typically work in a service-focused, multicultural environment where attention to detail, professionalism and genuine care for guests are highly valued. The company provides opportunities across hotel operations, food and beverage, events, sales, finance and corporate functions, with training and career-development pathways available depending on the position and property.