The Front Office Associate supports smooth guest arrivals, departures, reservations, billing enquiries and general hotel requests. Typical requirements include a diploma or equivalent qualification in hospitality, customer service experience, good English communication skills and basic computer knowledge. Experience with hotel property-management systems is advantageous. The successful candidate is expected to be warm, professional and attentive, with a strong focus on guest satisfaction. The role requires confidence handling payments and complaints, accurate administration, teamwork and flexibility to work shifts, weekends and public holidays. A polished appearance, cultural awareness and the ability to remain calm in a busy luxury-hotel environment are important.
Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, with hotels, resorts and related businesses across Asia, the Middle East, Europe, North America and other destinations. The group is known for its refined service, distinctive Asian hospitality and the Shangri-La brand, alongside properties such as Kerry Hotels, JEN and Traders. Shangri-La Singapore is an established luxury hotel offering accommodation, restaurants, meetings, events, wellness facilities and extensive gardens. Employees typically work in a service-focused, multicultural environment where attention to detail, professionalism and genuine care for guests are highly valued. The company provides opportunities across hotel operations, food and beverage, events, sales, finance and corporate functions, with training and career-development pathways available depending on the position and property.
Singapore is a compact, highly connected island city with strong opportunities in hospitality, tourism, aviation, retail, finance, technology and healthcare. The culture is multicultural, shaped by Chinese, Malay, Indian and international communities, and English is widely used at work. Life is safe, efficient and convenient, with excellent public transport, modern amenities, diverse food and many parks, museums and waterfront areas. Accommodation can be expensive, so newcomers often share apartments or live farther from the city centre. Foreign employees generally need an employer-sponsored work pass, such as an Employment Pass, S Pass or Work Permit, depending on qualifications, salary and occupation; approval is handled through Singapore’s Ministry of Manpower. Candidates should secure a written offer before relocating and confirm housing, insurance, pass eligibility and any onboarding requirements with the employer.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...