Guest Relations Officer

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Relations Officer welcomes guests, manages arrivals and departures, handles enquiries and requests, resolves complaints, and helps create a personalised luxury-hotel experience. Candidates typically need hospitality or customer-service experience, strong spoken and written English, professional grooming, and confidence using hotel systems. Knowledge of additional languages is advantageous. Shangri-La expects a warm, discreet, service-focused personality, excellent communication, attention to detail, flexibility for rotating shifts, and the ability to remain calm in a busy environment. Previous experience in a five-star hotel or a similar guest-facing role is preferred.

About the employer

Shangri-La Group is a major luxury hospitality company founded in Asia and headquartered in Hong Kong. It operates hotels, resorts, and related properties across Asia, the Middle East, Europe, North America, and other international markets under brands including Shangri-La, Kerry Hotels, JEN, and Traders. Shangri-La Singapore is a well-established five-star hotel known for its landscaped grounds, extensive facilities, restaurants, conference services, and personalised Asian-inspired hospitality. The company places strong emphasis on guest satisfaction, service excellence, teamwork, cultural awareness, and employee development. Staff may receive benefits such as meals, training, uniform support, service-related incentives, and hotel discounts, depending on the employment contract and local policies.