Telephone Operator (Service Centre)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Telephone Operator (Service Centre) manages incoming calls and guest requests, provides accurate information, transfers calls efficiently, records messages, and coordinates with hotel departments to ensure prompt service. Candidates should have strong spoken English, a pleasant telephone manner, good listening and communication skills, and basic computer knowledge. Previous experience in hotel reception, call centres, guest services, or a similar customer-facing role is beneficial. The position requires a service-oriented attitude, attention to detail, professional grooming, and the ability to remain calm while handling multiple requests. Flexibility to work rotating shifts, weekends, and public holidays is normally expected in a hotel environment.

About the employer

Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other destinations. The group is known for warm Asian hospitality, attentive personal service, and high-quality accommodation, dining, wellness, and event facilities. Shangri-La Singapore is a well-established luxury hotel set among tropical gardens near Orchard Road. It serves international leisure and business travellers and offers multiple restaurants, meeting spaces, recreational facilities, and guest services. Employees are generally expected to demonstrate professionalism, teamwork, cultural awareness, and a strong commitment to creating memorable guest experiences.