Telephone Operator (Service Centre)

Job Description

The Telephone Operator (Service Centre) manages incoming calls and guest requests, provides accurate information, transfers calls efficiently, records messages, and coordinates with hotel departments to ensure prompt service. Candidates should have strong spoken English, a pleasant telephone manner, good listening and communication skills, and basic computer knowledge. Previous experience in hotel reception, call centres, guest services, or a similar customer-facing role is beneficial. The position requires a service-oriented attitude, attention to detail, professional grooming, and the ability to remain calm while handling multiple requests. Flexibility to work rotating shifts, weekends, and public holidays is normally expected in a hotel environment.

Company Info

Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other destinations. The group is known for warm Asian hospitality, attentive personal service, and high-quality accommodation, dining, wellness, and event facilities. Shangri-La Singapore is a well-established luxury hotel set among tropical gardens near Orchard Road. It serves international leisure and business travellers and offers multiple restaurants, meeting spaces, recreational facilities, and guest services. Employees are generally expected to demonstrate professionalism, teamwork, cultural awareness, and a strong commitment to creating memorable guest experiences.

Destination Guide

Singapore is a compact, highly connected city-state with opportunities in hotels, tourism, restaurants, aviation, retail, technology, finance, healthcare, and logistics. The culture is multicultural, with English widely used alongside Malay, Mandarin, and Tamil. Life is safe and convenient, with excellent public transport, modern healthcare, varied food, shopping, and extensive leisure options, although accommodation and daily expenses can be high. Hospitality roles commonly involve shift work and may provide meals, uniforms, service charge, or staff benefits depending on the employer. Foreign candidates generally need an employer-sponsored work pass, such as an Employment Pass, S Pass, or Work Permit; eligibility depends on salary, qualifications, experience, and current government rules. Secure an offer before relocating, check pass requirements carefully, and budget for housing deposits, transport, insurance, and initial living costs.