The Service Leader – Procurement supports cluster purchasing operations for Shangri-La properties in Malaysia. The role typically requires a diploma or degree in procurement, supply chain, hospitality management, business, or a related field, together with relevant hotel or purchasing experience. Candidates should understand sourcing, supplier evaluation, negotiations, contracts, inventory controls, food and beverage purchasing, and procurement systems. Strong communication, numerical, organisational, and analytical skills are important, as is confidence working with several departments and properties. The successful candidate is expected to secure competitive prices, maintain quality and service standards, follow company policies, develop reliable supplier relationships, and identify savings without compromising guest experience. Integrity, attention to detail, flexibility, and the ability to work independently in a busy, multicultural environment are essential.
Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, with hotels, resorts, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. Its portfolio includes Shangri-La, Kerry Hotels, JEN by Shangri-La, and Traders brands. The group is recognised for personalised Asian-inspired hospitality, high service standards, and a strong focus on guest care. Its Malaysian properties operate in important business and leisure destinations and employ teams across accommodation, restaurants, events, wellness, engineering, finance, and procurement. Employees generally work in a structured international environment, with opportunities to collaborate across departments and properties. Benefits, accommodation, meals, transport, and other allowances vary by location, level, and local employment policy, so candidates should confirm the complete package directly with the hiring team.
Malaysia offers opportunities in hotels, resorts, restaurants, tourism, retail, shared services, and supply-chain operations. Langkawi, Penang, Sabah, and Sarawak are popular for hospitality careers, while Kuala Lumpur and Johor provide broader corporate employment. The culture is multicultural, with Malay, Chinese, Indian, and indigenous influences; English is widely used in hotels, although Malay is the national language. Lifestyle costs are moderate compared with many major Asian cities, and island locations offer beaches, diving, outdoor activities, and a relaxed pace, though public transport and housing can be more limited. Foreign nationals normally need an employer-sponsored Employment Pass, with approval handled through Malaysian immigration authorities; working before approval is not permitted. Relocating employees should verify salary, accommodation, healthcare, taxes, probation, and flight benefits, and prepare certified qualifications and a valid passport. Local weather is hot and humid year-round, with heavier rain during monsoon periods.
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