Service Manager Engineering

Job Description

The Service Manager Engineering oversees daily hotel engineering and maintenance operations, ensuring guest rooms, public areas, utilities, equipment and building systems remain safe, reliable and well maintained. Candidates are generally expected to hold a diploma or degree in engineering, preferably with hotel, resort or facilities experience. Strong knowledge of electrical, mechanical, plumbing, HVAC and preventive-maintenance systems is important, along with supervisory experience, budgeting ability and familiarity with health and safety standards. The role requires practical problem-solving, clear communication and the flexibility to respond to emergencies, maintenance requests and operational demands. A professional service attitude, good English and the ability to lead technicians are likely to be expected.

Company Info

Shangri-La is a luxury hospitality group founded in Asia and known for its hotels, resorts and exceptional guest service. The company operates properties across Asia, the Middle East, Europe, North America and other international destinations. Its hotels typically combine upscale accommodation with restaurants, meeting facilities, wellness services and extensive guest amenities. Shangri-La places strong emphasis on warm Asian hospitality, service consistency, employee development and responsible business practices. In Indonesia, the group has operated well-known city and resort properties, offering careers in hotel operations, engineering, food and beverage, finance, sales and guest services. Employees can expect a structured international environment, high presentation standards and close cooperation between departments. Engineering teams play an important role in protecting guest comfort, maintaining facilities and supporting safe, efficient hotel operations.

Destination Guide

Indonesia offers varied opportunities in hotels, resorts, tourism, engineering, construction, technology and business services. Bali is the most internationally oriented island for resort work, while Java—especially Jakarta, Bandung and Surabaya—has more corporate and city-hotel roles. Lombok and other eastern islands provide growing opportunities in destination resorts but may have fewer services and transport links. Indonesian culture values courtesy, hospitality, family and respect for religious traditions; workplaces are generally collaborative and relationship-focused. Lifestyle ranges from busy urban living to quieter beach communities, with tropical weather, affordable local food and varied housing costs. Foreign employees normally need employer sponsorship, an approved work authorization process and a work-limited KITAS or related residence permit. Do not work on a tourist visa. Confirm accommodation, insurance, taxes, relocation support and permit responsibilities with Shangri-La before accepting an offer.